PRIVACY POLICY

Supply Chain Education (SCE)
Effective Date: 10/2/2025
Last Updated: 9/28/2025

1. INTRODUCTION

Supply Chain Education (“SCE,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.supplychaineducation.com, use our educational services, enroll in courses, or interact with us in any manner.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please discontinue use of our services immediately.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Register for an account on our platform
  • Enroll in courses or certification programs
  • Purchase products or services
  • Contact us for customer support or inquiries
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, assessments, or evaluations
  • Submit applications for corporate training programs

This information may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Company name and job title
  • Professional credentials and certifications
  • Payment and billing information (credit card details, billing address)
  • Educational background and professional experience
  • Username and password
  • Profile photograph (optional)
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you access our website or use our services, we automatically collect certain information, including:

  • Device Information: IP address, browser type and version, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, navigation paths, referring URLs
  • Log Data: Access times, error logs, and other system activity
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 4)

2.3 Learning and Performance Data

As part of our educational services, we collect:

  • Course enrollment and completion status
  • Quiz and assessment scores
  • Exam results and certification achievements
  • Time spent on learning materials
  • Progress tracking and learning analytics
  • Participation in interactive course elements
  • Downloadable materials accessed
  • Video playback and engagement metrics

2.4 Information from Third Parties

We may receive information about you from third parties, including:

  • Employers or Organizations: If your employer enrolls you in our corporate training programs
  • Partner Institutions: Missouri State University or other educational partners providing certificates
  • Certification Bodies: ISM (Institute for Supply Management), ASCM (Association for Supply Chain Management)
  • Payment Processors: Information necessary to complete transactions
  • Marketing Partners: Information related to joint marketing efforts
  • Social Media Platforms: If you interact with us on social media or use social login features

2.5 Information About Others

If you provide us with personal information about other individuals (e.g., enrolling a colleague in a course), you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 To Provide and Manage Our Services

  • Create and manage your account
  • Process course enrollments and registrations
  • Deliver educational content and learning materials
  • Track your progress and issue certificates of completion
  • Facilitate certification exam preparation and registration
  • Provide customer support and respond to inquiries
  • Process payments and prevent fraudulent transactions
  • Maintain the security and integrity of our platform

3.2 To Improve Our Services

  • Analyze usage patterns and trends
  • Conduct research and analytics to enhance our courses
  • Develop new courses and educational offerings
  • Improve our website functionality and user experience
  • Test features and troubleshoot technical issues
  • Personalize your learning experience

3.3 To Communicate With You

  • Send course-related notifications and updates
  • Provide administrative information about your account
  • Respond to your questions and requests
  • Send newsletters, promotional materials, and marketing communications (with your consent)
  • Notify you about changes to our services or policies
  • Send CPSM/CPIM alerts and educational updates
  • Conduct surveys and collect feedback

3.4 For Legal and Compliance Purposes

  • Comply with applicable laws, regulations, and legal processes
  • Enforce our Terms of Service and other agreements
  • Protect our rights, property, and safety, and that of our users
  • Detect, prevent, and address fraud, security issues, or technical problems
  • Maintain records for accreditation and certification purposes

3.5 For Marketing and Business Development

  • Market our services to you (where permitted by law)
  • Identify potential corporate clients
  • Develop partnerships with organizations
  • Analyze market trends and business opportunities

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience and collect information about your usage patterns.

4.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., authentication, security)
  • Performance Cookies: Collect information about how you use our website to help us improve it
  • Functional Cookies: Remember your preferences and provide enhanced features
  • Analytics Cookies: Help us understand user behavior and measure website performance
  • Marketing Cookies: Track your activity to deliver relevant advertisements

4.3 Third-Party Cookies

We may use third-party services that place cookies on your device, including:

  • Google Analytics (website analytics)
  • Payment processors (transaction processing)
  • Marketing platforms (email campaigns, advertising)
  • Video hosting services (course content delivery)

4.4 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Accept only certain cookies
  • Delete cookies after your session
  • Receive notifications when cookies are being used

Please note that disabling cookies may affect the functionality of our website and your ability to access certain features.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Learning Management System (LMS) providers
  • Cloud hosting and data storage services
  • Payment processors and financial institutions
  • Email service providers
  • Customer relationship management (CRM) platforms
  • Analytics and data analysis services
  • Marketing and advertising partners

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Educational Partners

We may share your information with:

  • Missouri State University: For issuing certificates of completion
  • BMTG, Ltd.: Our collaborative training partner
  • Certification Organizations: ISM and ASCM for exam registration and certification processing
  • Accreditation Bodies: As required for maintaining program standards

5.3 Corporate Clients

If your employer or organization enrolls you in our courses, we may share your:

  • Enrollment status
  • Course completion records
  • Assessment scores and certifications earned
  • Progress reports and learning analytics

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders, subpoenas, or other legal processes
  • Government or regulatory requests
  • Law enforcement investigations
  • Protection of our legal rights or those of others
  • Prevention of fraud or illegal activities

5.5 Business Transfers

If SCE is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change.

5.6 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. INTERNATIONAL DATA TRANSFERS

SCE operates globally and serves students in multiple countries. Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and Costa Rica.

These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards, including:

  • Standard Contractual Clauses approved by regulatory authorities
  • Privacy Shield frameworks (where applicable)
  • Adequacy decisions by relevant data protection authorities
  • Other lawful transfer mechanisms

By using our services, you consent to the transfer of your information to countries outside your jurisdiction.

7. DATA SECURITY

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption: Data encryption in transit (SSL/TLS) and at rest
  • Access Controls: Restricted access to personal information on a need-to-know basis
  • Authentication: Multi-factor authentication for sensitive systems
  • Regular Security Audits: Periodic assessments of our security practices
  • Employee Training: Regular training on data protection and security
  • Secure Payment Processing: PCI-DSS compliant payment processing
  • Backup Systems: Regular data backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

  • Account Information: Retained while your account is active and for [X years] after account closure
  • Course Records: Retained for [X years] to support certification verification and accreditation requirements
  • Payment Information: Retained according to financial regulations and tax requirements (typically 7 years)
  • Marketing Communications: Retained until you unsubscribe or withdraw consent
  • Legal Records: Retained as required by applicable laws and for defense of legal claims

8.2 Deletion of Data

When information is no longer needed, we securely delete or anonymize it. You may request deletion of your account and associated data at any time (subject to Section 10).

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

9.1 Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a structured, commonly used format
  • Request data portability to another service provider

9.2 Correction and Update

  • Update or correct inaccurate or incomplete information
  • Modify your account settings and preferences

9.3 Deletion (Right to be Forgotten)

  • Request deletion of your personal information
  • Note: We may retain certain information as required by law or for legitimate business purposes (e.g., certification records)

9.4 Restriction and Objection

  • Restrict how we process your information
  • Object to processing based on legitimate interests
  • Opt-out of marketing communications at any time

9.5 Withdraw Consent

  • Withdraw previously given consent for data processing
  • Note: Withdrawal does not affect the lawfulness of processing before withdrawal

9.6 Automated Decision-Making

  • Request human review of automated decisions that significantly affect you
  • Opt-out of automated profiling where applicable

9.7 Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@supplychaineducation.com
Phone: +1-214-301-0543

We will respond to your request within the timeframe required by applicable law (typically 30 days).

10. SPECIFIC REGIONAL PRIVACY RIGHTS

10.1 European Union (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

We process your personal information based on:

  • Contractual Necessity: To provide our educational services
  • Legitimate Interests: To improve our services, prevent fraud, and maintain security
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws

Data Protection Officer:

For GDPR-related inquiries, contact our Data Protection Officer at: dpo@supplychaineducation.com

EU Representative:

[If applicable, provide details of EU representative under GDPR Article 27]

10.2 California (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Categories of Personal Information Collected:

  • Identifiers (name, email, phone)
  • Commercial information (purchase history)
  • Internet activity (browsing behavior)
  • Professional information (job title, certifications)
  • Education information (course performance)
  • Inferences (learning preferences)

Your California Rights:

  • Right to Know: Request disclosure of personal information collected, sources, purposes, and third parties we share with
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate information
  • Right to Opt-Out: Opt-out of the sale or sharing of personal information (Note: We do not sell personal information)
  • Right to Limit: Limit use of sensitive personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

Shine the Light Law:

California residents may request information about disclosure of personal information to third parties for direct marketing purposes.

Contact for California Requests:

Email: californiaprivacy@supplychaineducation.com
Toll-Free: 1-800-[NUMBER]

10.3 Other Jurisdictions

We comply with privacy laws in all jurisdictions where we operate, including but not limited to:

  • Canada (PIPEDA)
  • Brazil (LGPD)
  • Australia (Privacy Act)
  • Singapore (PDPA)

11. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@supplychaineducation.com.

12. MARKETING COMMUNICATIONS

12.1 Opt-In

We will send you marketing communications only if you have:

  • Consented to receive them during registration
  • Subscribed to our newsletter
  • Opted in through our website or other channels

12.2 Opt-Out

You can opt-out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Updating your communication preferences in your account settings
  • Contacting us at patwoods@supplychaineducation.com

Please note that even if you opt-out of marketing communications, we will still send you transactional and administrative messages related to your courses and account.

13. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, services, or applications (e.g., payment processors, social media platforms, partner institutions) that are not operated by us.

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies solely to information collected by SCE.

14. DO NOT TRACK SIGNALS

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to DNT signals or similar mechanisms.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email (if you have provided your email address)
  • Post a prominent notice on our website
  • Request your consent if required by law

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

16. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supply Chain Education (SCE)

General Inquiries:
Patrick Woods
Email: patwoods@supplychaineducation.com
Phone: +1-214-301-0543

Privacy Inquiries:
Email: patwoods@supplychaineducation.com

Data Protection Officer:
Email: patwoods@supplychaineducation.com

For Costa Rica:
Lucrecia Farrier
Email: lucreciafarrier@supplychaineducation.com
Tel: (506) 7128-6261

17. SEVERABILITY

If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

18. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law provisions.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

END OF PRIVACY POLICY